Privacy Policy

 TU INSURANCE PLACE LLC, alongside its global affiliates and subsidiaries (jointly referred to as “TU INSURANCE PLACE LLC,” TuHealthPlace“, and "ToHealthPlace" ), is dedicated to safeguarding your privacy while ensuring a satisfactory experience on our website and throughout your use of our products and services.

This Privacy Notice (“Notice”) delineates our privacy protocols and clarifies the methods and reasons behind the collection, utilization, and disclosure of your personal data during our interactions with you concerning our products and services.

It covers your engagements with our websites and associated sub-domains ("Website"), your use of our desktop, IP desk phones, mobile applications, our integrated business applications, or our laboratory solutions ("Apps"), and when you utilize our cloud communications and collaboration solutions ("Services"). 

This Notice also outlines your potential options regarding the management, access, erasure, and amendment of your personal data.

Supplementary details regarding our practices related to personal data may be available in additional terms and conditions, supplemental privacy statements, or notices provided either before or at the moment of data collection.

QUICK LINKS 

We advise you to read this Notice thoroughly to ensure comprehensive understanding. However, should you wish to directly access a specific section of this Notice, you may click on the appropriate link below to navigate to that section.

• Methods of Gathering Your Personal Information
• Types of Personal Information We  Collect
• Utilization of Your Personal Information
• Use of Cookies and Comparable Technologies
• Circumstances and Methods of Sharing Personal Information with Third Parties
• How We Uphold Your Privacy Rights
• Safeguarding Your Personal Information (Security Measures)
• Duration of Personal Information Retention (Data Retention Policies)
• Cross-Border Data Transfers
• Privacy Considerations for Minors
• External Websites
• Community Blogs and Forums
• Modifications to this Notice
• How to Contact Us

METHODS OF PERSONAL INFORMATION COLLECTION

TU INSURANCE PLACE LLC employs various strategies to gather your personal information:

• Directly from your submissions during interactions with us.
• Automatically as you engage with our Apps, Services, or Websites, including through communication recordings when activated.
• From third parties such as business partners or other users of our Apps and Services.
• By inferring or deriving information based on other data we collect, for instance, using features in our Services that offer conversational intelligence.

TYPES OF PERSONAL INFORMATION WE COLLECT

We amass a variety of personal information from you and third-party sources, including:

Identification and Contact Information:

• Names, usernames, email addresses, telephone numbers, identity documents, IP addresses, and other identifiers provided by users while accessing our Services.

Payment Information:

• Billing details such as name, address, and credit or other payment methods details.

Additional Personal Information:

• Social media profiles, LinkedIn URLs, and custom profiles created by users.

Information Collected from Your Interactions with TU INSURANCE PLACE LLC:

• Account details like usernames, account numbers, designated TU INSURANCE PLACE LLC phone numbers, preferred language, professional titles, and department affiliations.

Usage Information for External Services:

• Details from social media accounts and tokens from single-sign-on services like Google, Apple, or Microsoft.

User-Generated Content:

• Data uploaded or provided by users, such as files and communications content.

Service Usage Data:

• Device and connection specifics, usage metrics, and network data, including IP addresses, MAC addresses, device IDs, types of hardware used, and the nature of your internet connection.
• User feedback, internal analytics, log files, and communication traffic details.
• Fraud-related data such as security logs and blacklist history.
• Metadata including session durations and the times users join or leave a service.
• Publicly accessible data from user accounts.

Geolocation Data:

• Location information when you use our Services.

Recording Data:

• Audio and video recordings from sessions, where the host is responsible for obtaining necessary consents, with TU INSURANCE PLACE LLC providing mechanisms to facilitate this process.
• Recordings and transcripts may be stored by TU INSURANCE PLACE LLC or on the host's own storage, depending on the host’s choice.

SMS Data:

• Content of blocked SMS messages in adherence to anti-spam regulations.

Inferred or Derived Data:

• Data derived from the analysis of recorded content through conversational intelligence technologies.

Communications with TU INSURANCE PLACE LLC:

• Information from surveys, calls, emails, and other communications with us.

Miscellaneous Information:

• Any other personal data voluntarily provided by users through their use of the Services or through integration with other applications.

UTILIZATION OF YOUR PERSONAL INFORMATION

TU INSURANCE PLACE LLC utilizes your personal information for the following objectives:

• To communicate with you;
• To authenticate your identity and prevent fraud, in alignment with applicable laws;
• To create your account;
• To deliver TU INSURANCE PLACE LLC Services and respond to your support requests;
• To enhance and refine the TU INSURANCE PLACE LLC Services;
• To manage your orders and our customer relationships;
• To market and promote our Services;
• To conduct surveys;
• To provide internal training and ensure quality assurance;
• To enhance and optimize your interactions with our teams;
• To facilitate and improve your experience with our Website, Apps, and Services;
• To generate customer dashboards and reports;
• To perform fraud and threat analyses, detect and prevent spam or illegal or abusive activities, or other violations of our Acceptable Use Policy (AUP);
• To monitor the performance of our data centers and networks;
• To conduct analytics to enhance the performance of TU INSURANCE PLACE LLC’s Website, App, and Services;
• To personalize your experience with our Websites, Apps, and Services;
• To comply with applicable laws, including those regulating call detail records;
• To process billing for our Services.

We may employ artificial intelligence, machine learning, or other comparable technologies to sustain, support, and augment our Services.

LEGAL BASIS FOR PROCESSING (EEA, Switzerland, and UK only) In regions such as the European Economic Area (EEA), Switzerland, and the United Kingdom (UK), our legal grounds for collecting and using your personal information will depend on the information concerned and the specific circumstances of collection. Typically, we collect personal information from you when necessary to fulfill a contract with you (e.g., when you order a Service), or when processing aligns with our legitimate interests and does not override your data protection rights or freedoms (e.g., to market and provide our Services). In certain instances, we may have a legal obligation to collect and process personal information or we may process your personal information with your consent, which you may retract at any time as instructed in our communications or within our Apps or Services.

LIMITED USE FOR APIs Information received from Google APIs by TU INSURANCE PLACE LLC will be handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements.

COOKIES AND SIMILAR TECHNOLOGIES We utilize cookies and analogous tracking technologies (collectively, “Cookies”) to gather and use your personal information. For additional details about the types of Cookies we employ, their functions, and your control over them, please review our Cookie Notice.

SHARING PERSONAL INFORMATION WITH THIRD PARTIES Your personal information, as outlined in the section "What Personal Information We Collect," may be shared and disclosed for legitimate business or legal reasons, as detailed in this Notice and per applicable laws, with the following entities:

• TU INSURANCE PLACE LLC or its global affiliates, available in our public filings;
• Business partners, such as resellers and other authorized agents, for marketing or selling our Services;
• Service providers, contractors, vendors, or agents who perform operations on our behalf to:
  • Operate, enhance, and customize our Websites, Apps, and Services;
  • Provide support and technical services;
  • Send marketing and operational communications related to our Websites, Apps, and Services;
  • Enforce our acceptable use policy;
  • Conduct analytics to improve your user experience; and
  • Offer targeted advertisements based on your interests and interactions;
• Any third parties involved in potential or actual corporate transactions, such as sales, mergers, acquisitions, joint ventures, financing, or restructurings;
• Law enforcement, regulatory bodies, or other third parties to respond to legal processes, comply with legal obligations, protect our rights or the rights of others, or prevent or investigate possible wrongdoing;

HOW WE RESPECT YOUR PRIVACY RIGHTS

TU INSURANCE PLACE LLC is committed to honoring your rights concerning your personal information:

Handling User RequestsWhen processing communication contents such as voicemails, faxes, and recordings, we act under the direction of our Customers as a data processor. Thus, if you seek to access, review, amend, or delete personal information that TU INSURANCE PLACE LLC may have processed on behalf of a Customer, please direct your inquiries to the Customer.

Additional Rights for EEA/UK/Swiss Residents

• Access: You may request details about the personal information we hold about you, including downloading a copy.
• Rectification: You may ask us to update or complete incorrect or incomplete personal information. If you are a customer, you may make some of these updates in your Service account.
• Objection: You may object to our processing of your personal information for specific purposes.
• Restriction of Processing: You can request that we limit the processing of your personal information.
• Erasure: You may ask us to delete your personal information from our systems. Customers may delete their information directly by logging into their accounts.
• Portability: You may request a machine-readable copy of your personal information or have it transmitted to another entity, where technically feasible.
• Withdrawal of Consent: If you have given consent for a particular use of your personal information, you can withdraw it at any time. Withdrawing consent may affect your service access and account status.
• Right to File Complaint: You can lodge a complaint about our data handling practices with your local supervisory authority.
• No Automated Decision Making: We do not use automated decision-making processes that significantly affect you without human intervention, though our Customers may use our Services for such purposes.

Additional Rights for Residents of Certain U.S. States

• Data Portability: You may request a copy of your personal information in a portable format or that it be transferred to another entity.
• Knowledge and Access: You have the right to understand the personal information we have collected and disclosed over the past year and to access this data.
• Deletion: You may request that TU INSURANCE PLACE LLC delete your personal information under certain conditions.
• Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
• Rectification: You can have incorrect or incomplete personal information corrected. Customers can often make corrections directly through their accounts.
• Opt-Out of Selling or Sharing: You can opt out of having your personal information shared for cross-context behavioral advertising. Adjust your browser's Global Privacy Control to prevent cookie identifiers from being used for these purposes.
• No Automated Decision Making: Our decision-making processes, while automated, do not occur without human oversight. However, Customers may use our Services to make automated decisions.

HOW WE RESPECT YOUR PRIVACY RIGHTS

TU INSURANCE PLACE LLC will authenticate your request using your provided name and email address. Depending on the nature of your request, we may require additional details to confirm your identity. You are permitted to designate an agent to act on your behalf in exercising your privacy rights under relevant California privacy statutes.

If you reside in Colorado, you may possess the right to contest TU INSURANCE PLACE LLC's refusal of a rights request.

To assert your rights or to enable your designated representative to assert your rights on your behalf, you or your representative must submit a request via our Data Subject Access Request portal or reach out to our Privacy Team at privacy@tuinsuranceplace.com.

Opting Out of Our Mailing List

You can adjust your communication preferences through these methods:

• Follow the unsubscribe instructions in any marketing email from us.
• Email us at unsubscribe@tuinsuranceplace.com.
• Visit the TU INSURANCE PLACE LLC Subscription Center.

These options do not affect mandatory service communications or other essential communications considered part of certain Apps and Services, which will continue unless you discontinue or cancel the service per its terms.

HOW WE SECURE YOUR PERSONAL INFORMATION

We prioritize the security of your information. Appropriate measures have been implemented to minimize the risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information.

For more details on TU INSURANCE PLACE LLC's security practices, please visit our Security Trust Center.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is mandated or allowed by law for legal, tax, regulatory reasons, or other valid business purposes.

When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your home country, particularly for data collected within the European Economic Area (EEA) and the UK, which may be stored on servers in the United States, Switzerland, and potentially other countries where our group companies and third-party service providers operate. These countries may have data protection laws that differ from those of your country and may offer lesser protection.

Data Privacy Frameworks (EU-U.S. DPF, UK Extension, Swiss-U.S. DPF)

TU INSURANCE PLACE LLC adheres to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension of the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as established by the U.S. Department of Commerce. We are certified under these frameworks to process personal data received from the EU, UK, and Switzerland. In case of any discrepancies between this privacy policy and the respective DPF Principles, the Principles shall prevail. For more information about the Data Privacy Framework program and our certification, please visit https://www.dataprivacyframework.gov/.

For details on data processed and the purposes of such processing, refer to the sections "WHAT PERSONAL INFORMATION WE COLLECT" and "HOW WE USE YOUR PERSONAL INFORMATION".

As a data processor for our customers, TU INSURANCE PLACE LLC handles personal data submitted to the services, including customer-generated content, call detail records, usage data, and account information, aimed at service provision, maintenance, support, and enhancement.

For information on the types of third parties TU INSURANCE PLACE LLC discloses personal data to and the purposes of such disclosures, refer to the section "HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES".

Independent Recourse Mechanism

If you have inquiries, comments, or concerns about this Notice, contact us at privacy@tuinsuranceplace.com In alignment with the EU-U.S. DPF, UK Extension to the EU-U.S.

DPF, and the Swiss-U.S. DPF, TU INSURANCE PLACE LLC commits to cooperate with and adhere to the guidance of the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) regarding unresolved privacy complaints regarding our management of personal data under these frameworks. For unresolved disputes, individuals may have the option to engage in binding arbitration via the Data Privacy Framework Panel. More details can be found in Annex I of the EU-U.S. Data Privacy Framework Principles.

Regulatory Oversight

The Federal Trade Commission (FTC) exercises oversight over TU INSURANCE PLACE LLC's adherence to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

Legal Requests for Personal Information

For details on how TU INSURANCE PLACE LLC handles legitimate requests by public authorities to disclose personal information, please visit https://www.tuinsuranceplace.com/legal/policies/data-request-guidelines.html.

Rights to Access and Limit Use and Disclosure

For information on how individuals may exercise their rights to access their personal data and restrict its use and disclosure, refer to the section 'HOW WE RESPECT YOUR PRIVACY RIGHTS' in this Notice.

Accountability for Onward Transfers

TU INSURANCE PLACE LLC is responsible for the processing of personal information it receives under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF and its subsequent transfer to a third party acting as an agent. TU INSURANCE PLACE LLC remains liable under the DPF Principles if its agent processes such personal information in a way that is inconsistent with these Principles, unless TU INSURANCE PLACE LLC demonstrates that it is not responsible for the event causing the damage.

Standard Contractual Clauses

TU INSURANCE PLACE LLC ensures protection of transferred personal information outside the EEA, the UK, and Switzerland by adhering to the Standard Contractual Clauses approved by the European Commission and implementing additional technical and organizational measures in accordance with this Notice and applicable laws.

Children's Privacy

TU INSURANCE PLACE LLC does not directly provide products or services to children under 16 or collect personal information from children under this age, except in educational settings covered by a specific Children’s COPPA notice. If you believe a child under 16 has provided personal information to TU INSURANCE PLACE LLC outside educational offerings, please contact privacy@tuinsuranceplace.com.

For details on how TU INSURANCE PLACE LLC manages personal data in educational settings, please visit: www.tuinsuranceplace.com/legal/childrens-privacy-notice-school-parental-notification.

Third-Party Sites

This Notice does not cover the privacy practices of third parties, including those that operate linked sites or services. We are not responsible for the privacy practices of these entities. Users should review the privacy policies of these sites before submitting personal information.

Blogs and Forums

Our website hosts publicly accessible blogs and forums. Information shared in these platforms is public and may be collected and used by others. To remove your personal information from these platforms, submit a request via our online portal. We may not always be able to remove your personal information, and we will explain why if that is the case. Users should be cautious when sharing personal information in these settings.

Notice Updates:

We may revise this Notice as necessary to reflect changes in legal, technical, or business practices. Changes will be announced on this page, and the "Last Updated" date will be revised accordingly. For significant changes, we will notify you by email or through a prominent notice on our website.

Contact Us

For queries regarding this Notice, contact our data protection officer at privacy@tuinsuranceplace.com 

or mail us at:

TU INSURANCE PLACE LLC 

Attn: Chief Privacy Officer 

2301 Beacon Landing Cir Orlando,

FL 32824 USA